Continual Service Improvement Lead
Company: Veolia Environnement SA
Location: Paramus
Posted on: January 23, 2023
|
|
Job Description:
Company Description
Veolia Group aims to be the benchmark company for ecological
transformation. With nearly 220,000 employees worldwide, the Group
designs and provides game-changing solutions that are both useful
and practical for water, waste and energy management. Through its
three complementary business activities, Veolia helps to develop
access to resources, preserve available resources and replenish
them. In 2021, the Veolia group provided 79 million inhabitants
with drinking water and 61 million with sanitation, produced nearly
48 million megawatt hours and recovered 48 million tons of waste.
Veolia Environment (Paris Euronext: VIE) achieved consolidated
revenue of 28,508 billion euros in 2021. www.veolia.com
Job Description
The Continual Service Improvement (CSI) Lead represents a source of
accountability for the continual improvement program. The CSI Lead
will be the champion for all CSI initiatives. They are responsible
for the creation and maintenance of a continual service improvement
program and for maintaining and improving ongoing quality of
IS&T services. The candidate will be held accountable for the
outcome of ongoing improvement activities.
The CSI Lead will work with process analysts to identify, develop
and execute improvement initiatives and provide regular status
briefings to the stakeholders and Service Operations management.
This role is critical for developing a sustainable culture of
continuous process improvement that will drive operational
excellence and ITSM best practices.
PRIMARY DUTIES / RESPONSIBILITIES
List essential job functions; describe in terms of actions (verbs)
and desired outcomes in order of most important first.
--- Responsible for identifying and championing continual service
improvement across the IS&T organization
--- Develops, implements and maintains the Continual Service
Improvement (CSI) program based on best practices; includes
documented processes and procedures
--- Facilitates implementation of continuous improvement best
practices across IS&T
--- Provides regular status briefings to Service Operations
management and stakeholders, including trend analyses, Key
Performance Indicators (KPIs) and the Continual Improvement
Register (CIR)
--- Applies Lean Process methodologies and principles to achieve
desired results
--- Lead and facilitate LEAN/process improvement based workshops to
drive ideas and solutions
--- Provide analytical insight into return on investment, cost
optimization, cost reduction or other value creation initiatives to
enable prioritization of effort
--- Performs analysis, evaluation and assessment leading to
development of recommendations for process improvements,
optimization and/or development efforts for IS&T processes
--- Works with service owners to define the KPIs used to measure
their performance and drive consensus so KPIs follow a standard
used throughout IS&T
--- Capture feedback from stakeholders on effectiveness of KPIs and
develop roadmap for improvements
--- Work with ServiceNow Administrator and Service Transition
Manager to implement data elements to support the KPI
objectives
--- Facilitate group meetings to brainstorm, gather information and
requirements, or solidify action plans which support ongoing
continuous improvement activities
--- Executes improvement projects identified by leadership
--- Establish standardized work and audit schedule for
sustainability
--- Provide leadership for the team by actively coaching and
mentoring to help develop their staff achieve career goals
--- Awareness of and compliance with Veolia safety practices
Qualifications
Education:
--- Bachelor's degree in IT or relevant experience
Experience:
--- Minimum 5 years of related work experience
--- Working knowledge of the Service Management workflows and ITSM
processes
--- Relevant experience as an IT Project Manager and/or ITSM
process analyst in programs of similar scope, type and
complexity
--- Demonstrated experience with the implementation of continuous
improvement programs using Lean Management Methodologies
--- Experience with ServiceNow or other ITSM tools
--- Demonstrated experience with Service Level and Performance
Management
--- Demonstrated experience with Project Management discipline
--- Working experience with functional leaders to establish and
execute CI roadmap to deliver baseline results
Knowledge / Skills / Abilities
--- Proven analytical and problem-solving abilities
--- Ability to effectively prioritize and execute tasks in a
high-pressure environment
--- Excellent written and verbal communication, conflict resolution
and meeting management
--- Ability to present ideas in business-friendly and user-friendly
language
--- Highly self motivated and directed
--- Keen attention to detail
--- Team-oriented and skilled in working within a collaborative
environment
--- Ability to coordinate and lead successful cross-functional
improvements
--- Ability to clearly document and explain business processes
Preferred Certification / Licenses / Training
ITIL Foundations, required (minimum)
ITIL Continual Service Improvement, preferred
Lean Expert (minimum), preferred
Additional Information
VNA is committed to the principles of equal employment opportunity.
VNA's practices and employment decisions, including those regarding
recruitment, hiring, assignment, promotion, compensation, benefits,
training, discipline, and termination shall not be based on any
person's sex, race, color, religion, ancestry or national origin,
age, disability, marital status, sexual orientation, pregnancy,
veteran status, citizenship status or other protected group status
as defined by applicable law. VNA gives fair consideration to all
qualified individuals and affords all employees and applicants
opportunities for advancement according to their individual
abilities without regard to membership in any applicable protected
category. No opportunity for hire, advancement or any other
condition of employment will be diminished through unlawful
discriminatory practices.
As an inclusive company, Veolia is committed to diversity and gives
equal consideration to all applications, without
discrimination.
We are an Equal Opportunity Employer! All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.
Keywords: Veolia Environnement SA, Paterson , Continual Service Improvement Lead, Other , Paramus, New Jersey
Click
here to apply!
|