Continual Service Improvement Lead
Company: Veolia North America
Location: Paramus
Posted on: January 24, 2023
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Job Description:
Job Description
Company DescriptionVeolia Group aims to be the benchmark company
for ecological transformation. With nearly 220,000 employees
worldwide, the Group designs and provides game-changing solutions
that are both useful and practical for water, waste and energy
management. Through its three complementary business activities,
Veolia helps to develop access to resources, preserve available
resources and replenish them. In 2021, the Veolia group provided 79
million inhabitants with drinking water and 61 million with
sanitation, produced nearly 48 million megawatt hours and recovered
48 million tons of waste. Veolia Environment (Paris Euronext: VIE)
achieved consolidated revenue of 28,508 billion euros in 2021.
www.veolia.com Job DescriptionThe Continual Service Improvement
(CSI) Lead represents a source of accountability for the continual
improvement program. The CSI Lead will be the champion for all CSI
initiatives. They are responsible for the creation and maintenance
of a continual service improvement program and for maintaining and
improving ongoing quality of IS&T services. The candidate will
be held accountable for the outcome of ongoing improvement
activities.The CSI Lead will work with process analysts to
identify, develop and execute improvement initiatives and provide
regular status briefings to the stakeholders and Service Operations
management. This role is critical for developing a sustainable
culture of continuous process improvement that will drive
operational excellence and ITSM best practices.PRIMARY DUTIES /
RESPONSIBILITIESList essential job functions; describe in terms of
actions (verbs) and desired outcomes in order of most important
first.* Responsible for identifying and championing continual
service improvement across the IS&T organization* Develops,
implements and maintains the Continual Service Improvement (CSI)
program based on best practices; includes documented processes and
procedures* Facilitates implementation of continuous improvement
best practices across IS&T* Provides regular status briefings
to Service Operations management and stakeholders, including trend
analyses, Key Performance Indicators (KPIs) and the Continual
Improvement Register (CIR)* Applies Lean Process methodologies and
principles to achieve desired results* Lead and facilitate
LEAN/process improvement based workshops to drive ideas and
solutions* Provide analytical insight into return on investment,
cost optimization, cost reduction or other value creation
initiatives to enable prioritization of effort* Performs analysis,
evaluation and assessment leading to development of recommendations
for process improvements, optimization and/or development efforts
for IS&T processes* Works with service owners to define the
KPIs used to measure their performance and drive consensus so KPIs
follow a standard used throughout IS&T* Capture feedback from
stakeholders on effectiveness of KPIs and develop roadmap for
improvements* Work with ServiceNow Administrator and Service
Transition Manager to implement data elements to support the KPI
objectives* Facilitate group meetings to brainstorm, gather
information and requirements, or solidify action plans which
support ongoing continuous improvement activities* Executes
improvement projects identified by leadership* Establish
standardized work and audit schedule for sustainability* Provide
leadership for the team by actively coaching and mentoring to help
develop their staff achieve career goals* Awareness of and
compliance with Veolia safety practicesQualificationsEducation:*
Bachelor's degree in IT or relevant experienceExperience: * Minimum
5 years of related work experience* Working knowledge of the
Service Management workflows and ITSM processes* Relevant
experience as an IT Project Manager and/or ITSM process analyst in
programs of similar scope, type and complexity* Demonstrated
experience with the implementation of continuous improvement
programs using Lean Management Methodologies* Experience with
ServiceNow or other ITSM tools* Demonstrated experience with
Service Level and Performance Management* Demonstrated experience
with Project Management discipline* Working experience with
functional leaders to establish and execute CI roadmap to deliver
baseline resultsKnowledge / Skills / Abilities* Proven analytical
and problem-solving abilities* Ability to effectively prioritize
and execute tasks in a high-pressure environment* Excellent written
and verbal communication, conflict resolution and meeting
management* Ability to present ideas in business-friendly and
user-friendly language* Highly self motivated and directed* Keen
attention to detail* Team-oriented and skilled in working within a
collaborative environment* Ability to coordinate and lead
successful cross-functional improvements* Ability to clearly
document and explain business processesPreferred Certification /
Licenses / TrainingITIL Foundations, required (minimum)ITIL
Continual Service Improvement, preferredLean Expert (minimum),
preferredAdditional InformationVNA is committed to the principles
of equal employment opportunity. VNA's practices and employment
decisions, including those regarding recruitment, hiring,
assignment, promotion, compensation, benefits, training,
discipline, and termination shall not be based on any person's sex,
race, color, religion, ancestry or national origin, age,
disability, marital status, sexual orientation, pregnancy, veteran
status, citizenship status or other protected group status as
defined by applicable law. VNA gives fair consideration to all
qualified individuals and affords all employees and applicants
opportunities for advancement according to their individual
abilities without regard to membership in any applicable protected
category. No opportunity for hire, advancement or any other
condition of employment will be diminished through unlawful
discriminatory practices.As an inclusive company, Veolia is
committed to diversity and gives equal consideration to all
applications, without discrimination.We are an Equal Opportunity
Employer! All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status.
Keywords: Veolia North America, Paterson , Continual Service Improvement Lead, Other , Paramus, New Jersey
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