Delivery Leader // New Jersey, NJ (initial remote)
Company: Tanisha Systems
Posted on: January 27, 2023
Role: Delivery Leader (AD Level)
Visa: only Independent Visa
Location: New Jersey, NJ (Remote to Start)
Our Intelligent Process Automation ("IPA") practice focuses on
providing Robotic Process Automation, Smart Data Intake, Machine
learning solutions and Analytics for mission critical business
processes to major industries globally. It is one of the fastest
growing practices in the company, and a key pillar of our digital
offerings. We are seeking a Delivery Leader to manage the delivery
across all of our customers in the Communication & Technology
vertical in North America.
For a given vertical or function, the Commercial Delivery Lead will
be accountable for establishing, sustaining and growing Cognizant's
Intelligent Process Automation presence by ensuring operational and
delivery excellence. The delivery lead must also focus on creating
valued long-term partnerships with the client, internal account and
The right candidate for this role must have proven success with
hands-on delivery and program management. Experience in leading the
design and implementation of global automation programs with
established governance at executive leadership level is a desired
skill. They must also understand, appreciate and drive
transformation based on business needs, to stay ahead of the
Success begins with delivery excellence and hence one of the
primary expectations from this role is to ensure that we first
deliver on our commitments, thereby forging strong and trusted
partnerships with the client and account teams.
He/she will leverage their combined industry, delivery and
transformation expertise, to implement best practices, drive
transparency through outcome management, demonstrate intelligent
risk management and problem solving to support the client's needs
and solve business challenges through intelligent automation.
The Delivery Lead must also strive to create reference-able clients
through excellence in customer engagement and by delivering
quantifiable business outcomes for the client.
Goals in this role will include demonstrated delivery excellence,
high customer satisfaction scores, meeting margin commitments,
opportunities to partner on solutions, expanded presence at the
client, referrals, and/or publicly reference-able accounts.
- Ensure delivery excellence by embedding best practices, outcome
management and delivering on our commitments for both
implementation and support.
- Establish, Sustain or Grow the Intelligent Process Automation
capability in the assigned accounts. For example, identify
opportunities for interconnected solutions, expand existing
capabilities to new business areas, etc.
- Be a trusted delivery partner and point of contact for the client
and Cognizant teams for the automation program/engagement.
- Ensure contractual commitments are tracked and implemented with
reference to delivery.
- Collaborate with extended delivery teams across the globe.
Required Skills and Qualifications:
- Intelligent Process Automation experience including awareness
of at least one automation product's high-level architecture,
licensing model, and key features. Experience as a practitioner is
- Program Management - experience in leading and executing global
automation programs involving Robotic Process Automation, Smart
Data Intake, Machine learning solutions and Operational Analytics
with established governance at exec leadership/steering committee
- Business Acumen - demonstrated experience in Communication &
Technology vertical. Understanding of the domain value chain with
proven experience in Marketing / Advertising Operations, Media /
Studio Operations and Telecom Operations is a desired
- Financial acumen - to manage projects and help guide client
- Multi-geo experience and the ability to create effective
relationships with offshore teams in a global delivery
- Demonstrated organization skills with proven ability to manage
multiple deliverables, drive outcomes and problem solve
- Exceptional client management skills and experience.
- Ability to work collaboratively in a virtual and
- Willing to travel to client location as per engagement
Tanisha Systems Inc
Keywords: Tanisha Systems, Paterson , Delivery Leader // New Jersey, NJ (initial remote), Other , Teaneck, New Jersey
Didn't find what you're looking for? Search again!