Guest Services Representative
Company: Health Alliance of Hudson Valley
Location: Port Jervis
Posted on: March 16, 2023
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Job Description:
Job Details:
The Guest Services Representative manages the communication network
of the organization.
RESPONSIBILITIES:
* They are responsible to receive the incoming calls and provide
the callers with necessary information.
* They are the voice of the organization.
* They help to coordinate all calls for hospital staff and
departments.
* They make certain the enquiries made by patients and their family
members are received and handled appropriately.
* Additionally, they may perform certain administrative and
secretarial duties as well.
* The Clerk acts as both receptionists for the main hospital lobby
as well as the operator.
* Clerk is required to answer any incoming calls to the hospital
and direct them to the proper person(s)
* Clerk is responsible for calling all hospital emergency
codes.
* Clerk is responsible for handling fire box devices. Clerk must be
available to handle mailroom functions as needed.
* Clerk should be able to direct visitors and patients to all areas
of the hospital as needed.
QUALIFICATIONS/REQUIREMENTS:
Must have good disposition, be able to handle stressful situations
and remain calm and in control of the situation. Must be able to
work with volunteers. This position reports to the System Director
of Service Excellence.
EDUCATION:
High School Diploma or Equivalent
OTHER:
If applicable, the individual performing this job may reasonably
anticipate coming into contact with human blood and other
potentially infectious materials. Individuals in this position are
required to exercise universal precautions, use personal protective
equipment and devices, and learn the policies concerning infection
control.
About Us:
Bon Secours Community Hospital
For nearly a century, Bon Secours Community Hospital in Port
Jervis, NY, has served the residents of western Orange County, NY,
Pike County, PA, and northern Sussex County, NJ, as the area's
premier healthcare provider. The hospital serves its community with
122 beds for acute care and medical-surgical services, a 24-hour
emergency department, long-term care and rehabilitation, a
dedicated bariatric surgery unit, behavioral health, and outpatient
services.
Keywords: Health Alliance of Hudson Valley, Paterson , Guest Services Representative, Other , Port Jervis, New Jersey
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