Patient Care Coordinator
Company: UnitedHealth Group
Location: Rockaway
Posted on: May 20, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM Patient Care Coordinator
is responsible for the completion of set processes and protocols.
Works cooperatively with all members of the care team to support
the vision and mission of the organization, deliver excellent
customer service and adhere to Lean processes. Supports the teams
in meeting financial, clinical and service goals.Schedule: 36 hours
a week with 3 12-hour shifts any day of the week, including
weekends and holidays. The shifts are from 7:45 am to 8:00 pm EST.
The shifts are to be determine by the practice manager upon hire.
Rotating weekend and holiday shifts. May be asked to float to other
practices as needed.Primary Responsibilities:
- Greet patient when entering the practice
- Maintain daily logs
- Obtain accurate and updated patient information, such as name,
address, insurance information
- Perform insurance verification on the date of service
- Confirms and schedule appointments
- Answer telephone calls promptly and courteously
- Collects co-pays or outstanding balances on the date of
service
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt
and courteous manner, such as scheduling specialist appointments,
scheduling follow-up appointments and obtaining copies lab results
or specialist reports
- Adhere to the standards identified in Optum's Employee Policy
Manual
- Cooperate with other Optum employees to achieve specific team
goals
- Keep abreast on current medical requirements relevant to their
position, which includes maintaining patient confidentiality and
abiding by all HIPAA and OSHA requirements
- Assist coworkers as needed to assure smooth office operation
and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting
a friendly, courteous manner at all times and maintaining patient
confidentiality
- Cross trained position to work with the clinical team
- Perform other duties as assignedWhat are the reasons to
consider working for UnitedHealth Group? Put it all together -
competitive base pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay
period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health
Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)
- More information can be downloaded at:
http://uhg.hr/uhgbenefitsYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ year of experience with Healthcare or customer
service-related experience
- Intermediate computer proficiency (multi-task through multiple
applications including Microsoft Outlook, Excel, and Word)
- Ability to travel 10% of the time, with reliable transportation
to other practices as needed
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation Preferred
Qualifications:
- Bilingual in Spanish and English
- Excellent communication skills and phone etiquette
- Ability to multi-task
- Experience working with an electronic health record or Epic EMR
softwareSoft Skills:
- Ability to multi-task To protect the health and safety of our
workforce, patients and communities we serve, UnitedHealth Group
and its affiliate companies require all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state, and local
COVID-19 vaccination regulations as well as all client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with
or without reasonable accommodation. Failure to meet the
vaccination requirement may result in rescission of an employment
offer or termination of employment. Careers with Optum. Our
objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. #RPO, #Red
Keywords: UnitedHealth Group, Paterson , Patient Care Coordinator, Other , Rockaway, New Jersey
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