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Senior Data Analyst

Company: SUEZ Deutschland GmbH
Location: Paramus
Posted on: April 10, 2021

Job Description:

Reference Number req24721 Who we are? With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.

SUEZ in North America operates across all 50 states and Canada with 6,700 employees dedicated to environmental sustainability and smart and sustainable resource management. The company provides drinking water, wastewater and waste collection service to 6.4 million people on a daily basis; treats over 600 million gallons of water and over 450 million gallons of wastewater each day; delivers water treatment and advanced network solutions to 16,000 industrial and municipal sites; processes 55,000 tons of waste for recycling; and rehabilitates and maintains water assets for more than 4,000 municipal and industrial customers. The company is a subsidiary of Paris-based SUEZ. Who are we looking for? Education/Equivalent:

  • Master's Degree in Mathematics, Technology, Information System, Computer Science or equivalent Work Experience Needed: -- 5+ years' in Data or Business Analysis related fields -- 5+ years of overall experience working with utilities, telecom, cable/internet or similar industry, preferably related to Customer Service, Customer Operations or Customer Experience Special Skills/Abilities Needed: -- Ability to clearly and effectively communicate in both written and oral formats -- Great analytical, critical thinking and problem-solving abilities with strong attention to detail -- Open collaborative style; ability to work in a team environment and autonomously with minimal supervision or direction -- Superior information visualization skills -- In-depth understanding of organizational data flow and its use in management decision-making -- Experience with Customer Experience analysis, including satisfaction, adoption/conversion, segmentation -- Master Business Intelligence tools (Power BI, Tableau, Looker, etc.---) -- Experience with Python, Apache Spark, NoSQL/Hadoop, SQL, Machine Learning or Artificial intelligence is helpful -- Experience in Quality Systems (e.g. Lean, Six Sigma) and/or ISO14001 are a plus What will you be doing? The Business Data Analyst should be able to analyze internal and external customer data sources to identify trends and opportunities, and support the Customer Experience department's decision making. They should be able to develop trust quickly by demonstrating broad and deep business understanding, sincere interest in the customer journey and to relate to challenges expressed or discovered. They should be able to understand multi-variable cause and effect scenarios and identify key root causes. Essential Functions: -- Support Customer Experience Department projects, initiatives and decision making with business and data analysis -- Continuously analyze existing data for Customer Experience improvements -- Identify and deliver additional data/information needs -- Maintain, enhance and (help) create Customer Experience dashboards, making them understandable and usable to uncover insights -- Recommend changes in business model and processes to achieve efficiencies, service level or experience improvements -- Participate in Customer Experience projects to define the business and data requirements -- Participate in operational discussions for problem resolution and be able to communicate complicated business/technical solutions -- Analyze current operational models and identify performance improvement opportunities -- Deliver the data and information in a useful and appealing way to colleagues -- Improve data culture by providing data visualization ready to use templates -- Interface with the data and applications teams, as well as operational departments -- Simulating the outcome of changes in process and workflow -- Assist with the development of requirements, testing, training documents, SOPs and related materials for CX projects, applications and services -- Ability to operate within a team-oriented atmosphere -- Ability to motivate and support peers in achievement of shared objectives -- Perform other duties as assigned We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Keywords: SUEZ Deutschland GmbH, Paterson , Senior Data Analyst, Professions , Paramus, New Jersey

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