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Help Desk Technician

Company: Gradient Talent Solutions
Location: Park Ridge
Posted on: November 19, 2021

Job Description:

Responsibilities
Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
Administer cloud base VoIP system, company-wide network administration, and manage vendor relationships.
Provide technical support to end-users in a professional manner over the phone, remotely, or in-person for a network environment with 200+ users.
Resolve technical issues following standard practice, company-approved protocols.
Assist and collaborate on IT projects and deployments.
Travel to field offices occasionally for projects and specific support.
Willingness to work nights and weekends to support off-hours migration events of mission-critical systems.

Qualifications Minimum of a Bachelors Degree in Information Technology or 1 year experience.
Experience in supporting end users in a professional business environment.
Knowledge of Windows 7, 8, 10, and strong Microsoft O365 Suites required.
Microsoft, CompTIA, AWS, Cisco certifications preferred.
Knowledge of Server OS: Windows 2008/2012/2016/2019
Knowledge of Windows Exchange 2013/2016/2019/365
Knowledge of Windows Active Directory, TCP/IP, DNS, DHCP, FTP, NFS, VPN, VOIP, Veritas
Cloud-Based technologies such as Azure and AWS, Backup Exec and Veeam.
Experience with centralized antivirus and malware solutions.
Knowledge of Cloud-Based ticketing systems
Strong knowledge of Microsoft Teams, Zoom and Cisco WebEx
Experience with of RDP, Dameware, Manage Engine
Knowledge of PDQ Deploy, SSCM, Windows GP, Acronis
Strong verbal and written communication skills are an absolute must.

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Keywords: Gradient Talent Solutions, Paterson , Help Desk Technician, Professions , Park Ridge, New Jersey

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