Business Systems Analyst
Company: Hudson Group
Location: Paterson
Posted on: May 12, 2022
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Job Description:
Grow With Us!
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We could
not serve our customers, landlords, and partners in airports,
commuter terminals, hotels, and casinos without the continued
support of our greatest assets: our team members. We are dedicated
to hiring and training exceptional team members, who are committed
to serving the customer as the Traveler's Best Friend. We strive to
ensure we're fulfilling our team members' career potentials through
training, skills-development, and career pathways - as our team
members grow and succeed both personally and professionally, so
does Hudson.
This Store Systems Analyst position is for you, if you would
enjoy:
--- Responsible for support store platforms like Point of Sale
(POS), store payments, digital signage, store kiosks and digital
applications.
--- Leading phone, email, and SNOW ticket support for
application/software issues, troubleshooting, and installation
support of hardware and software
--- Handling and organizing internal testing and troubleshooting of
bug fixes, enhancements, and new program launches
--- Working a hybrid schedule out of our headquarters in East
Rutherford, NJ
Store Systems Analyst Key Accountabilities:
--- Understand the intricacies of a retail operation and business
model
--- Manage projects within a technical capacity while adhering to
lifecycle methodology
--- Cross functional collaboration - work with counterparts in IT
in regards to necessary systems integrations, infrastructure, and
network
--- Aids in identifying and evaluating new and leading store and
digital technology
--- Systems implementation - working closely with operations to
assist in implementing new technologies that will enhance the
customer and associate experience
--- Help with the L&D of new technology programs being released
to operations
--- Uses analytical skills to analyze problems and adjust system as
needed
--- Production support - act as a 3rd level support the NOC for all
system related issues
--- Technical resource to aid in the support of all Duty Paid and
Duty Free system enhancements
--- Basic understanding of creating and processing SQL query and
reading results
--- QA support both remotely and on-site at NASC - execute and
document functional, regression, integration, and performance test
cases; report and track issues found during the QA lifecycle
through final resolution
Store Systems Analyst Required Qualifications:
--- Possess the ability to effectively communicate with all levels
of the organization from a store associate up through C-level
management both verbally and written
--- Experience with mobile POS including wireless printers and
credit processing units as well as stationary registers
--- Must be highly organized and able to multi-task
--- 3+ years' experience in retail technical pm role
Store Systems Analyst Physical Qualifications:
--- Physically and frequently work out of NASC
--- Require long days, overnight support on projects, and
after-hour and weekend support including holidays
--- Ability to travel to stores/locations on an as needed basis
--- Ability to lift up to 30lbs
Store Systems Analyst Preferred Qualifications:
--- Working knowledge of Flooid POS and/or TP.net
*For immediate consideration, please include your resume.
Some of our company-offered benefits for you and your family
include:
--- Health & Well Being: Medical/Dental/Vision Insurance
--- Paid Time Off
--- Various Personal and Parental Leave Programs
--- Universal Life Insurance
--- Retirement Programs & Matching Employee Contributions: 401K &
RRSP
--- 20% off Hudson Employee Discount
--- Employee Recognition & Anniversary Programs
--- Training, Development, and Growth Opportunities
--- Tuition Assistance & Scholarship Programs
For additional information on our benefits, please visit:
Depending on the location of the position, applicants must be
currently authorized to work in the United States or Canada for any
employer.
Hudson is an Equal Opportunity Employer of all qualified
individuals. All employment decisions are made without regard to
age, race, color, religion, sex, sexual orientation, national
origin, disability, military leave or veteran status, genetic
information, or any other status protected by applicable federal,
state or local law. We are committed to creating an inclusive
workplace in which we value diversity and unique experiences,
backgrounds and identities.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including
the recruitment team or any hiring managers) regarding this
position with candidates. If assistance is needed in filling any
position for Hudson, a member of our recruiting team will reach out
directly.
Keywords: Hudson Group, Paterson , Business Systems Analyst, Professions , Paterson, New Jersey
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