Junior Help Desk Technician

Company: Chenega Corporation
Location: West Point
Posted on: August 5, 2022

Job Description:

**Summary****100% Telework position****The hourly rate for this position is $23.08 plus full benefits.**The **Junior Help Desk Technician** will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point. The **Junior Help Desk Technician** is responsible for answering queries and addressing system and user issues in a timely and professional manner.**Responsibilities**+ Create help desk tickets indicating the service requiring support+ Attempt to resolve tickets+ Escalate tickets in some cases+ Receive customer help desk phone calls and service requests for support+ Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets+ Other duties as assigned**Qualifications**+ High school diploma required+ Background check required+ The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief**Knowledge, Skills and Abilities**+ Ability to work independently and yet be effective within a team setting+ Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others+ Excellent Microsoft Office skills (Word, Excel, and other applications)+ Excellent M365 skills+ Ability to train end users on frequently asked technical issues+ Ability to provide technical assistance and support over the phone+ Good phone skills, professional demeanor, and previous customer service experience strongly desired+ Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it\#Chenega Systems, LLC**Teleworking Permitted?**Yes**Teleworking Details**100% TeleworkChenega Corporation and family of companies is an EOE.Equal Opportunity Employer/Veterans/DisabledNative preference under PL 93-638.We participate in the E-Verify Employment Verification Program

Keywords: Chenega Corporation, Paterson , Junior Help Desk Technician, Professions , West Point, New Jersey