Work at Home Customer Service & Technical Support Representative - $13/HR

Company: Alorica
Location: Paterson
Posted on: October 15, 2020

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

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• Do you have a smart phone or device and know basic troubleshooting solutions?
• Are you the "go-to" resource amongst your family and friends when they need help setting up or using their phones, tablets or home entertainment?
  
• Do you enjoy helping others, and providing solutions?
• Are you ready for a career and not just another job?
  
  If so....we are looking for you to join our insanely great team!!
  JOB SUMMARY
  Work from home as a customer service and technical support representative, assisting callers with technical questions regarding their smartphones, home entertainment or appliances. Using your technical aptitude to identify the problem, and walk the customer step by step through trouble shooting guidelines.
  Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES
  
  
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  • Talks to customers over the phone, and identifies the technical issue they may be experiencing
  • Navigates through online programs to find solutions, and notate the customer file
  • Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
  • Professionally engage with customers that may be frustrated at times
  • Work from a distraction free environment, wearing a headset for the duration of the day, and answer inbound phone calls
  • Ability to work independently in a virtual environment
  • Calmly de-escalate calls, and walk customers through step by step troubleshooting instructions
  • Ability to work in a fast paced environment, and ability to learn new concepts in a remote learning environment
    
    
    WHY JOIN ALORICA?
    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
    
    Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.
    
    But please, allow us to entice you further! As an Alorica employee, you may receive:
    
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    • Paid training
    • Medical and dental benefits
    • Paid time off
    • Retirement planning options (401(k))
    • Employee discounts through client programs
      
      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best.
      
      So what do you say? Ready to take the next step?
      
      Job Requirements
      
      Minimum Education and Experience:
      
      --- High School Diploma or equivalent
      
      --- Prior customer service experience
      
      --- Basic technical and troubleshooting skills/experience
      
      --- Computer navigation and multitasking
      
      --- Strong communication skills
      
      Must live in one of the following states to be considered for a work at home role:
      
      AL, AR, CO, FL, GA, IA, KS, LA, MD, MI, MS, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV, WI
      
      
      
      Knowledge, Skills and Abilities:
      
      --- Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
      
      --- Ability to use phone and computer systems
      
      --- Excellent oral and written communication skills
      
      --- Strong listening/comprehension skills
      
      --- Ability to stay composed and objective
      
      --- Conversational, patient and confident, with a positive attitude
      
      --- Ability to thrive in a fast paced environment
      
      --- Available to work full time hours, and a variety of shifts, including weekends and holidays
      
      --- Experience in a technical support role preferred
      
      --- Ability to learn in a remote training environment
      
      
      
      Home Office Requirements
      
      Dedicated home workspace, free of noise and distractions
      
      High Speed Internet- No satellite, dial up or wi-fi
      
      DSL or Cable Internet, and must be hard wired into a modem/router via ethernet cable
      
      Laptop or Desktop (Chromebook, MAC devices, and Tablets not supported)
      Windows 10
      USB Headset with Microphone
      
      Webcam (used during training and internal meetings)
      
      4GB RAM
      
      TAKE THE NEXT STEP
      
      Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.
      
      Equal Opportunity Employer - Veterans/Disabled
      

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