Customer Service Representatives to Work from Home - Come join us!
Company: ECS Virtual Support, LLC
Location: Franklin
Posted on: April 10, 2021
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Job Description:
Join ECS as a Virtual Customer Support Agent. Our company is
seeking over 2,000 agents. Our agents choose from a number of
possible positions where they provide support to customers from the
comfort of their homes. Examples of positions may include: helping
customers make travel arrangements for a cruise, coordinating
roadside assistance for stranded motorists, assisting customers to
navigate a tax company's website, and assisting families with
Disney reservations, to name a few.Our virtual agents are true
professionals, with relatable personalities, and a
'bend-over-backward for you' mentality.If you are looking for a
family-oriented, work-from-home environment with a professional
company then this is the place for you. If you have the appropriate
office setup, we can offer you flexible hours, 100% autonomy, all
in the comfort of your home.The starting pay for our agents is
$10/hour for aminimum of 40 hours per week; and $8/hour for less
than 40 hours per week. We also include bonuses/incentives based on
performance, hours worked, and customer satisfaction. All
hours/shifts are available (Days, Evenings, Nights, weekends, and
OT) from which you can choose to work. The earning potential is
between $30,000-$60,000 per year if you're willing to put in the
time and effort, and offer great customer support. This is an
independent contractor opportunity.**We will respond to you with a
decision within two business days. Please make sure you check your
junk/spam folders for a message from us if you don't see it in your
inbox. We will be disappointed if we are unable to connect with
you!Participating in training and certification coursesProviding
excellent customer service by guiding and helping others with a
friendly attitudeUsing your home computer and phone to answer
inbound phone calls, video calls, and/or live chats to provide
awesome customer serviceCommitting to and following through on
working a minimum number of hours per weekBeing accountable in all
areas of work with usStandard RequirementsMust have customer
serviceexperience (6+ months experience preferred)Must have a quiet
home office with a computer, headset, and reliable internet
connectionMust demonstrate professionalism with excellent typing,
communication, and computer skillsMust be skilled in spelling and
grammar rulesMust be willing to submit to a standard background
check, drug test, technology check, and voice assessmentsMust be
willing to work hard and strive to make customers happyMust be
articulate and have an excellent command of the English
languageMust be 18 years old or olderMust have a high school degree
or equivalentMust be authorized to work in the USMust reside in the
USMust reside outside of any of these states: California,
Connecticut, Massachusetts, Maine, New York, or WisconsinTechnical
RequirementsCPU i5 (or equivalent), i7 recommended, No Atom,
Celeron, Pentium, Opteron processors.Internet Download Speed 5Mbs
down speed minimum.Internet Upload Speed 3Mbs up speed
minimum.Network Latency Max 250 MS latency max.OS Win 8.1 (64bit),
Win 10 (64bit).RAM 4GB minimum, 8GB recommended.Must have a home
office set up and ethernet cord you can connect to your
computer.Chromebooks, ipads or similar devices are not acceptable.
Must be a desktop or laptop connected to a nearby router or wall
for firewall/security purposes.
Keywords: ECS Virtual Support, LLC, Paterson , Customer Service Representatives to Work from Home - Come join us!, Sales , Franklin, New Jersey
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