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Quality Customer Service Representative - Virtual Interviews Available

Company: Trademark Enterprise
Location: Paramus
Posted on: May 4, 2021

Job Description:

Job Description Summary / Primary Role: The Quality Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products on behalf of all of our clientele. Principal Duties and Responsibilities: (Management may amend or assign duties and responsibilities to this job with appropriate notification) Follow directions and work as a team. Responsible for assigned customer accounts. Responsible for the accuracy of all paperwork that arrives for assigned accounts. Ensure that all inbound and outbound paperwork is completed accurately and correctly. Maintains training abilities for clients and consumers Responsible for accuracy of all entries for client services and sales Create all in-office projects and classroom training products Must be pleasant, professional, detailed communication skills and Outlook skills. Plan, coordinate, and run five 15-person outreach shifts per week Comfort working with iPads and tablet-based software Analyze the profitability and efficiency of the team Learning basic customer service techniques and client services to help with problem shooting Qualifications and Key Skills: (The following are representative of the education, experience, knowledge, skills or ability required for this position) Must be able to follow directions and work as a team Must be knowledgeable with Microsoft Office. Must have strong oral communication skills. Ability to prioritize tasks effectively and execute quickly Professional Business Attire and Training Ability The position could involve standing for long periods of time throughout the day. Superior organizational skills - able to manage multiple priorities simultaneously Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development Company Description We specialize in customer acquisition, connecting clients all over the country with a diverse customer base. Clients choose Trademark Enterprise because our campaigns offer a stronger presence than traditional advertising does. Our mission is to educate customers on our client's offerings and services while providing a professional training program to our employees that cultivates a force of exceptional leaders in business and marketing.

Keywords: Trademark Enterprise, Paterson , Quality Customer Service Representative - Virtual Interviews Available, Sales , Paramus, New Jersey

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