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Member Services Representative/Hybrid

Company: A growing global organization!
Location: Paramus
Posted on: May 12, 2022

Job Description:

Job Description The primary responsibility of this position is to receive incoming customer telephone calls and make outbound calls to customers regarding various products, services and outstanding membership accounts. Responsibilities: Receiving incoming/outgoing calls to customers Provides member services via phone, email and social media, mail fax and in person. Responds to voice inquiries from general voice mail box and replies to member inquiries via social media Updates members records via company's data base Research claims, inquiries, issues and problems Identify customer's needs, and provide information to customers on active products features, service offering, billing cycles, and product value. Qualifications: Assoicates or bachelor's degree preferred and a minimum of 1 year experience in operations, call center, customer service, or sales environment MS Office, Excel Must have excellent communications, organizational, people and telephone skills Upbeat attitude Ability to work in fast-paced environment Team oriented Ability to communicate effectively in both written and oral communications

Keywords: A growing global organization!, Paterson , Member Services Representative/Hybrid, Sales , Paramus, New Jersey

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