Customer Service Representative
Company: Mersen USA BN Corp.
Posted on: June 24, 2022
MERSEN IS A GLOBAL EXPERT IN ELECTRICAL SPECIALTIES AND ADVANCED
MATERIALS FOR HIGH-TECH INDUSTRIES. With more than 50 industrial
sites and 16 R&D centers in 35 countries around the world,
Mersen develops custom-built solutions and delivers key products to
its clients in order to meet the new technological challenges
shaping tomorrow's world.For over 130 years, Mersen has focused
tirelessly on innovation to accompany its clients and meet their
needs.WHY JOIN US?At Mersen, we will welcome you from the start.
Your colleagues and supervisor will ensure that you quickly
integrate into the team, feel comfortable, receive relevant
knowledge and can quickly identify with the company. Moreover, we
offer you:---An open company culture: a collegial team spirit with
short communication channels and flat hierarchies---Security: a
permanent employment contract, with development
opportunities---Flexibility: flexible working hours can be used by
appointment and regular home working options are available -
MISSIONThe Main missions for our Customer Service Representative
will be to provide professional and courteous service to customers
during pre and post sales activities. Provide accurate, consistent,
and timely information to customers. Understand and qualify
customers' explicit and implicit expectations and create value when
connecting with the internal unit/company's resources and
customers: (engineering, quality, supply chain, etc...) -
- Ensures that offers/quotations/orders are reviewed for
completeness and accuracy.
- Knows and follows Segment/Business Unit sales processes.
- Manages communication with customers using all medias
- Creates new accounts and maintains data for existing ones.
- Develops relationship with key customers.
- Strong Microsoft Word, Excel, JDEdwards, email and internet
- Ability to handle multiple tasks and conflicting deadlines
- Strong sense of urgency and customer service focus
- Strong interpersonal, communication, time management,
organizational skills and accountability skills. Tactful and
- Displays and fosters a customer-oriented mindset to meet the
expectations and requirements of internal and external customers.
-REQUIRED SKILLSYou have a Two-year college or technical school,
and you have 1 to 3 years of customer service experience in
manufacturingAbility to use general IT such as ERP, Microsoft
Office toolsAbility to communicate in English, both verbally and in
writing. French knowledge would be an asset.This position is to be
filled starting in late June 2022.Working hours: 37.5 hours
MERSEN - A genuinely industrial & human culture.
Keywords: Mersen USA BN Corp., Paterson , Customer Service Representative, Sales , Boonton, New Jersey
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