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Customer Service Representative

Company: Mersen USA BN Corp.
Location: Boonton
Posted on: June 24, 2022

Job Description:

MERSEN IS A GLOBAL EXPERT IN ELECTRICAL SPECIALTIES AND ADVANCED MATERIALS FOR HIGH-TECH INDUSTRIES. With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom-built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow's world.For over 130 years, Mersen has focused tirelessly on innovation to accompany its clients and meet their needs.WHY JOIN US?At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company. Moreover, we offer you:---An open company culture: a collegial team spirit with short communication channels and flat hierarchies---Security: a permanent employment contract, with development opportunities---Flexibility: flexible working hours can be used by appointment and regular home working options are available -
MISSIONThe Main missions for our Customer Service Representative will be to provide professional and courteous service to customers during pre and post sales activities. Provide accurate, consistent, and timely information to customers. Understand and qualify customers' explicit and implicit expectations and create value when connecting with the internal unit/company's resources and customers: (engineering, quality, supply chain, etc...) -

  • Ensures that offers/quotations/orders are reviewed for completeness and accuracy.
  • Knows and follows Segment/Business Unit sales processes.
  • Manages communication with customers using all medias available.
  • Creates new accounts and maintains data for existing ones.
  • Develops relationship with key customers.
  • Strong Microsoft Word, Excel, JDEdwards, email and internet skills
  • Ability to handle multiple tasks and conflicting deadlines
  • Strong sense of urgency and customer service focus
  • Strong interpersonal, communication, time management, organizational skills and accountability skills. Tactful and diplomatic.
  • Displays and fosters a customer-oriented mindset to meet the expectations and requirements of internal and external customers. -REQUIRED SKILLSYou have a Two-year college or technical school, and you have 1 to 3 years of customer service experience in manufacturingAbility to use general IT such as ERP, Microsoft Office toolsAbility to communicate in English, both verbally and in writing. French knowledge would be an asset.This position is to be filled starting in late June 2022.Working hours: 37.5 hours
    MERSEN - A genuinely industrial & human culture.

Keywords: Mersen USA BN Corp., Paterson , Customer Service Representative, Sales , Boonton, New Jersey

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