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Service BDC Representative

Company: Paramus
Location: Paramus
Posted on: November 23, 2022

Job Description:

Business Development Representative

Job Title: Business Development Representative

Reports To: BDC Manager

SUMMARY

The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

DUTIES AND RESPONSIBILITIES

* Follow the BDC scripts and guidelines on all inbound and outbound calls
* Ensure that all calls presented are answered promptly and professionally
* Ability to work well under pressure
* Must possess strong organizational skills, time management skills, and the ability to multitask
* Acquire a complete knowledge of service information related to the makes and models of the dealership
* Develop proficiency with all features of the BDC CRM software
* Ensure that all information entered into BDC software is consistent and accurate
* Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures
* Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
* Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
* Consistently meet the guidelines set for number of activities to be completed daily
* Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate times and personnel
* Demonstrate the ability to interact effectively with dealer personnel at all levels
* Maintain strict confidentiality of confidential personal information of our customers
* Perform other duties as assigned.
* Maintain a professional code of conduct at all times
* REQUIRED HOURS ARE
* 10-6 PM MONDAY-FRIDAY
* 7-3:30 PM ROTATING SATURDAY

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Pay is hourly plus commission, the more you do, the more you earn.

Paid Training:

* Yes

Management:

* Team Lead

Work Remotely

* No

Job Type: Full-time

Pay: From $33,000.00 per year

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay
* Commission pay

Education:
* High school or equivalent (Required)

Experience:
* Call Center: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Paramus, Paterson , Service BDC Representative, Sales , Paramus, New Jersey

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