PatersonRecruiter
the smart solution for Paterson jobs

Telecommute Customer Service Representative/ HME Support Re.

Company: Mommy Jobs Online
Location: Paterson
Posted on: July 9, 2018

Job Description:

Customer Service Representative / HME Support Rep. Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDonna when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Paterson, Telecommute Customer Service Representative/ HME Support Re., Sales, Paterson, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Sales Jobs


Health Plan Sales from Home!
Description: Currently interviewing professional individuals to join our 23 yr Old Healthcare Company. This is a solid company
Company: Ameriplan
Location: Staten Island
Posted on: 07/20/2018

Stay at home - Customer Service Agents
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . You don 039 t just want a job, you 039 re seeking an adventure See the world from the comfort of your home office (more...)
Company: Mommy Jobs Online
Location: Jackson Heights
Posted on: 07/20/2018

Healthcare Sales Representative 40k
Description: You are responsible for marketing Healthcare plans on social media, offline to small business owners.
Company: Ameriplan
Location: Brooklyn
Posted on: 07/19/2018


B2B Virtual Appointment Setter
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: East Orange
Posted on: 07/19/2018

Baggage / Ramp Agents / Flight Attendants / Ticketing / Office.
Description: AIR LINE - NOW HIRING AT : LaGuardia Arpt Kennedy Intl Arpt JFK Newark Intl Arpt HIRING : - Ramp
Company: U.S. Airline Careers
Location: Ozone Park
Posted on: 07/19/2018

Customer Service Representative
Description: We are a 24 year old nationwide company, specializing in affordable healthcare programs. Headquartered in the US, this Dunn and Bradstreet listed company has been serving its clients since 1992. Our healthcare (more...)
Company: Ameriplan
Location: Claymont
Posted on: 07/19/2018

Outside Sales
Description: Sales Representative br br Job description br br Are you . . . br ul br li Passionate about a successful sales career and creating financial freedom br br Do you . . . br ul (more...)
Company: Carr Business Systems
Location: New York
Posted on: 07/19/2018

Call Center Agents
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Passaic
Posted on: 07/20/2018

AVON Independent Sales Representative (Part-Time) (Irvington,NJ)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Irvington
Posted on: 07/19/2018

Sales Agent - central NY
Description: Employer, founded in 1922, is currently seeking a Sales Agent. -- For over 90 years, Employer has been providing exceptional insurance products that have helped millions of policyholders and their families (more...)
Company: Combined Insurance
Location: New York
Posted on: 07/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Paterson RSS job feeds