Assistant Program Director, ICR

Company: Community Access Inc
Location: New York City
Posted on: February 13, 2026

Job Description:

Job Description Job Description Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program/Department Description Community Access’s OMH licensed Intensive Crisis Residence (ICR) is inspired by the Soteria model and is designed as an alternative to psychiatric hospitalization for people going through an acute psychiatric crisis and who would benefit from a respite period in a stabilizing, home-like environment with 24-hour peer support and treatment services. The Soteria ICR will work with guests for up to 28 days to help them develop awareness and skills that will allow them to return to the community with an increased ability to manage their mental health concerns. The ICR will follow a Soteria model which emphasizes shared running of a home-like environment, positive expectations of recovery, validation of subjective experiences, the concept of “being with” a person, providing 1:1 support, 24 hours a day, and self-determination. Services are completely voluntary, and guests are encouraged to maintain their daily responsibilities and activities in the community during their stay including work, school, family care, recreation, and wellness appointments. The program works with guests throughout their stay on discharge planning focused on safety and wellness, and provides post-discharge follow up health resource navigation support. Position Overview The Assistant Program Director is responsible for supporting the Program Director in the overall administration and the day-to-day operation of the ICR. This includes providing leadership, guidance and support, policy and procedure development and implementation, scheduling, staff recruitment, training, supervision and evaluation, management of physical plant, quality assurance and quality improvement activities, internal and external reporting and billing. The Assistant Program Director provides 24/7 on-call support on a rotating schedule shared with other program leadership. Key Performance Indicators Screenings are conducted and Admission decisions are made within 24 hours of referral. Supervision meetings for direct service staff are conducted and documented weekly. Assessments and Service Plans are completed within 24 hours of admission. Job Qualifications Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access. Minimum of a bachelor’s degree in a related field. Master’s Degree preferred. Experienced working in a peer-led program. Preferably 3 years, minimum 1 year management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use, preferred. Peer identity/Lived experience with mental health services, preferred. Strong administrative and organizational skills. Previous experience working with adults with psychiatric disabilities utilizing the recovery model. A respect for, and high level of comfort around people experiencing psychiatric crisis. Knowledge of and commitment to peer support. Must be fingerprinted and cleared by the NYS Justice Center. Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery. Demonstrated leadership skills and ability to work as part of a team. Excellent oral and written communication skills. Ability to utilize various computer programs, specifically cloud-based databases, Microsoft Word, and Excel. Be creative and flexible Show initiative and be responsible for follow through. Ability to maintain confidential information, as related to position. Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages is a strong asset. Bilingual candidates are encouraged to apply. Interested candidates should apply on www.communityaccess.org/jobs. Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services. www.communityaccess.org

Keywords: Community Access Inc, Paterson , Assistant Program Director, ICR, Social Services , New York City, New Jersey